www.involver.com will be decommissioned on May 31st and is no longer being maintained. Involver is now part of Oracle Social Relationship Management, the industry’s first unified solution for social media monitoring, marketing, applications, engagement, and analysis. For more information, please visit oracle.com/us/solutions/social/invovler/index.html.
Conversation Suite
Manage millions of conversations on multiple Facebook and Twitter accounts in one interface.
Listen to what customers are saying, reply to posts and messages, and keep tabs on your competitors. Draft and schedule posts in advance, publish to multiple Facebook and Twitter accounts, and converse at scale. Do it all in one intuitive, snappy, email-like interface.
Benefits
- Converse at Scale: Manage a large volume of channels, interactions, conversations and team members - all from one interface!
- Respond Rapidly: A better approach to stream management. Build for speed, and keep up with your community - no matter how large or active.
- Improve Productivity: Empower your team to work more efficiently. Route messages, see team workload, and distribute work evenly.
- Reduce Risk: Permission the right people, respond in real time with the right message, and get a full audit trail.
- Optimize ROI: See results and track response to your campaigns. Know where to improve and optimize. View graphical charts on the web or export data for customized analysis.
Pivot posting links, seeing engagement, responding to comments, and monitoring industry social chatter - all within Conversation Suite.
Features
Monitor
Monitor and respond to posts, comments, tweets, and even direct messages from one unified stream. Manage millions of social conversations quickly and efficiently.
- Unified Feed: Easily see all your conversations in one stream.
- Deep Filtering: Quickly filter conversations by channel, read status, message type, label, assignee, and date.
- Competitive Monitoring: Keep tabs on your competitors by seeing their Facebook and Twitter activity in your message stream.
Publish
Quickly publish to your fans and followers from multiple Facebook and Twitter accounts all from one place. Keep the conversation going 24 hours a day with on-brand messaging.
- Publish Across Networks: Publish messages, links, images, and your branded content to your Facebook and Twitter audience.
- Schedule Posts: Draft and schedule posts in advance - by hours, days, weeks and months.
- Target Messages: Target posts by location and language.
Team Management
Manage an entire social media marketing team by distributing workload through assignments with a full message audit trail. Improve team coordination, optimize processes, and reduce risk exposure.
- Assignments and Workflow: Easily route messages to the appropriate team member for further action.
- Roles and Teams: Set permissions for what each team member can view and post.
- Audit Trail: See message history and every single action taken on a message.
Analytics
Measure your campaign success with Conversation Suite’s built-in analytics.
- Data Export: Export engagement activity to track ROI.
- Facebook Insights Integration: See the most important Facebook Insights data directly through Conversation Suite export.
- Trackable Metrics: Reach, post likes, engaged users, people talking about this, shares, virality percentage, feedback and more.
The Involver Platform
With more than 1 million customers and 2 billion fans served, Involver is the platform of choice for social media engagements. Manage your sprawling online community from one interface using Conversation Suite. Engage your community with apps and social experiences using Application Suite, Visual SML™, or SML™. No matter how big your community is, the Involver Platform will help grow your business through social.
